Given the importance of staying ahead of the latest Employee Engagement news, we here at Hyphen will be bringing you a weekly LEED edition (Le Employee Engagement Digest) - a quick weekly round-up of the most interesting articles that you will want to keep up with. To kick off our inaugural edition, we have great articles that cover the question of if your happy workers themselves are engaged. We also have a great article on what companies can learn from Amazon's feedback system that they have put in place after the recent dust-up over aggressive practices at the company. Hope you enjoy reading these as much as we had putting together for you!
"Engagement is an active state, whereas happiness is not. When employees are happy but not engaged, they often unconsciously resist change as they don’t want to upset the status quo or change the conditions that are making them happy. But when they’re engaged, they recognise where change is needed and have the appetite, ambition and determination to push through barriers that those less engaged believe to be insurmountable."
"This is how Amazon went from being a notoriously difficult place to work to one that’s become one of the most enjoyable." "Honest feedback is essential for business success and positive employee engagement."
"Engaged employees, who willingly perform beyond what is set out in their job description, are perceived as the new source of competitive advantage. This is particularly the case in the high-contact service sector where employee behavior can have a critical effect on customer behavior, brand loyalty and overall on brand reputation."